Getting your ticket 7

• How do I collect my tickets from a self-service ticket machine?
• Which stations have self-service ticket machines?
• Collecting tickets when paying with PayPal
• What should I do if I have not received my booking confirmation?
• Where can I access My Account?

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Ticket types and prices 11

• At what times can I use the Peak and Off-Peak Day Travelcards?
• Can I use a Railcard with my Season ticket?
• Do I get a receipt for the tickets I purchased?
• Help article: Tickets left explained
• I have been off sick. Can I claim a refund for the days I didn't use the Season ticket?

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Ticket refunds and changes 7

• After what period of time can I claim a refund?
• Can I apply for a Season ticket refund at any station?
• How can I refund my ticket?
• How can I change my ticket?
• How do I claim for a Season ticket refund?

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Onboard, seating and at the station 6

• Can I take a break in my journey?
• Do I need a Photocard for a Season ticket?
• How do I reserve a seat?
• Why are my reserved seats not grouped together?
• Can I take my pet on the train?

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