Getting your ticket

Getting your ticket

How do I collect my tickets from a self-service ticket machine?
You can pick up your ticket(s) the easy way from one of the self-service ticket machines at key mainline stations or selected locations. Collection is ea...
Which stations have self-service ticket machines?
You don't need to pick up your tickets from the station you selected when making a booking. You can collect from an enabled machine at any one of over...
Collecting tickets when paying with PayPal
To collect your tickets you'll need the collection reference number and any debit/credit card, it does not have to be associated to your PayPal account...
What should I do if I have not received my booking confirmation?
Please check your junk/spam folder to make sure the confirmation email has not been sent there. Confirmations are not essential for travel as the same b...
Where can I access My Account?
To access 'My account' please click here.
When will my tickets be delivered?
Second Class post You’ll get your tickets within two to three working days.  We’ll only offer this delivery option to you if your journey’s more than se...
How do I download/activate my Mobile Tickets?
Almost immediately, after you have purchased your mobile ticket will appear on the My Tickets page in our app. Download ticket You can then Download ti...