Onboard, seating and at the station

Onboard, seating and at the station

Can I take a break in my journey?
Whether you are permitted to break your journey depends on the ticket type. In general more flexible tickets such as an 'Anytime' ticket will allo...
Do I need a Photocard for a Season ticket?
A Photocard is required when travelling with most Season tickets and must be obtained before purchasing your ticket. These are issued free of charge at a ...
How do I reserve a seat?
Online Seat Reservations For all Advance purchase fares booked on our website our system will automatically reserve a seat free of charge. For Anytime fare...
Why are my reserved seats not grouped together?
If you have booked more than one ticket our system will always try and group seats together. If your seats are not grouped together then either: The train...
Can I take my pet on the train?
Passengers may take with them, free of charge but subject to conditions below: Dogs, cats and other small animals (maximum two per passenger) provided t...
How to book assistance
Our Passenger Assist team will help you plan your journey, go through your ticket options, and pre-arrange the assistance you need when you travel.    Ful...