Your Season Tickets can be refunded if you have the following amount of days remaining -

  • Annual - at least 12 weeks remaining
  • One month or more - at least 7 days
  • Seven day - at least 3 days remaining

Your refund is calculated using the fare that would have been paid if it been bought for the period you travelled.

To apply for a refund go the My Account section of the website and choose get a refund.

Print the refund form and send it via recorded delivery along with your ticket to


West Midlands Railway Season Tickets 
PO Box 23971
Edinburgh
EH3 5DA


We must receive your Season Ticket within three days of the ‘Last day of use’ date. Failure to provide the ticket within three days may mean we will use a different ‘last day of use’ to calculate the refund.