If your Season ticket is lost or stolen you can apply for a replacement online.
Go to My Account section of the website, choose apply for a duplicate and follow the steps. There is a £10 fee for your replacement ticket.
Please note if you have lost your photocard you will need to obtain a new one before a replacement ticket can be issued.
Only Seasons tickets with a validity of one month or more can be replaced.
To travel whilst waiting for your replacement - Purchase a weekly paper ticket, when your replacement ticket arrives, log in to the My account section of the website and download the form, Apply for a Refund of Daily or Weekly tickets.
Print the form and attach the tickets or receipts for the tickets purchased and send them by recorded delivery to
West Midlands Railway Season Tickets
PO Box 23971
Edinburgh
EH3 5DA