Ticket types and prices

Ticket types and prices

At what times can I use the Peak and Off-Peak Day Travelcards?
Day Travelcard (peak) Can be used all day Monday to Friday, on the day of validity and for any journey that starts before 04.30 the following day. On publi...
Can I use a Railcard with my Season ticket?
No, as Season tickets are already discounted you cannot use your Railcard with them.
Do I get a receipt for the tickets I purchased?
Yes, if your tickets are being delivered by post then a receipt will be enclosed with them. If collecting from a Self Service Ticket Machine the receipt w...
Help article: Tickets left explained
Limited availability is displayed for Advance Single tickets. When there are less than 9 tickets available, the 'Tickets left' message is displayed ...
I have been off sick. Can I claim a refund for the days I didn't use the Season ticket?
If you are unable to use your Season ticket due to long term sickness you can return your ticket for refund at the point your sickness begins. Refunds can a...
What child fares are available?
Children under 5 Travel free of charge so you will not have to purchase a ticket. Please keep in mind that they will not have a seat reservation so may hav...
What should I do if my Season ticket is lost or stolen?
If your Season ticket is lost or stolen you can apply for a replacement online. Go to My Account section of the website, choose apply for a duplicate an...
Why is my credit/debit card being rejected?
There are a number of reasons why your payment request may have been rejected. We suggest checking all of the following: To ensure you are protected from ...
What are etickets?
etickets are a great way to make train travel more convenient. With no need to queue for tickets at the station, you're free to head straight for your t...
Help article: Limited availability explained
Limited availability is displayed for Advance Single tickets. When there are less than 9 tickets available, the 'Tickets left' message is displayed ...